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Terms & Conditions

We at Horse Media are dedicated to providing our customers with an excellent service. We appreciate any feedback about our products or any aspects of our service, so please email us your comments to:

1. Making a Purchase

We accept payment by all major credit/debit cards through PayPal.  Just follow the step by step process. You will be sent an email confirming that the order has been accepted.

2. Postage and Packaging

We can deliver your purchase worldwide. Postage and Packing charges are clearly stated during the check out process, just make sure to select the destination country.

3. Delivery

Orders are usually dispatched within 1-2 working days.  At peak times, especially Christmas, this could be slightly longer – please email for up-to-date information.   In some instances a signature may be required.

If an item is not in stock, we will advise you within 24 hours as to when we expect delivery and send it to you as soon as we can. If there is a further delay, we will notify you in writing and ask you whether you would still like the item(s) to be sent to you. We will only charge you postage once per order, even if we send you more than one delivery. Goods offered subject to being unsold. In the event of non-availability of goods, we reserve the right to rescind the contract.

4. Privacy Policy

Horse Media treats personal information with the utmost respect. The data entered on your order form may be stored and used for customer care, and to process orders. From time to time we may contact you with information regarding new products, special offers, events, etc. Please let us know if you do not wish to receive such mailings from us by emailing us at  We do not pass your details to third parties.

The contract between You, the buyer, and Us, Horse Media will be governed by the laws of England and any dispute between You and Us will be resolved by the English courts.

5. Returns Policy

We hope you are delighted with your purchase, however, if for any reason you are not entirely satisfied, we will be happy to give you an exchange or refund.  Please return your purchase within 14 days of delivery in its original condition.  The postage and packaging charge is not refundable. The parcel is your responsibility until it reaches us, so we strongly recommend that you send it by recorded post in a padded envelope or similar. We are not responsible for any consequential loss or expenses, howsoever caused.

6. General Information

Every care has been taken to describe and portray items accurately, however, slight variations may occur.  Images shown on our website may have slight colour differences to the actual goods you receive due to the display discrepancies inherent in different computer monitors.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to and does not create any business, contractual or employment relationship with Horse Media.

All the information, contents, text, images, including but not limited to source code, photography and buttons is the property of Horse Media and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.

All trademarks used or referred to in this site are the property of their respective owners.

The information on this site is provided free of charge and for informational purposes only. It does not create a business, employment or professional services relationship between you and Horse Media. Information and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed by any visitor to the site or anyone who may be informed of any of its contents. If you wish to make any use of material on our site other than that set out above, please address your request to

Links on this site may lead to services or sites not operated by Horse Media. No judgement or warranty is made with respect to such other services or sites and Horse Media takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service.

You may link to our home page, provided you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. In particular, you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site, nor should you establish a link to any part of our site other than the home/holding page. We reserve the right to withdraw linking permission without notice.

This site is provided "as is" and Horse Media expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose.

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you will be deemed to agree to the following terms and conditions.

7. Errors and Omissions

We all make mistakes! We believe that our prices are correct but if we have made an error we reserve the right to refuse a sale.  If part of these terms is found to be unlawful, it shall not affect the validity of the remainder.  Errors and omissions excepted.

8. Online Security

All online purchases with are handled by PayPal or Amazon using the latest security technology to protect our customers. Credit card information is securely encrypted to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Sockets Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most modern web browsers support this security.

Your payment details are held in a securely encrypted format at all times until we process your order. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is of the highest standard available for e-commerce. So if you ring to place a second order and tell us we already have your card details - we actually won't!


If we have not been able to answer a question please email us at  - we would love to hear from our customers!